Migrated 8,000 seats with zero downtime

SkyBridge Telecom was running an ageing PBX platform that was becoming increasingly expensive to maintain and impossible to scale. But migrating 8,000 active seats felt like an enormous risk.

The Challenge

Downtime wasn’t an option — SkyBridge’s customers relied on their phone systems for mission-critical operations. Any migration had to be seamless, and the margin for error was zero.

The Solution

hudl’s migration team worked alongside SkyBridge to plan a phased rollout, moving customers in batches with automatic failover in place. Number porting, call routing, and user provisioning were handled end-to-end.

The Result

All 8,000 seats were migrated over four weeks with zero downtime. SkyBridge’s support ticket volume actually dropped during the migration, and the new platform reduced their infrastructure costs by 35%.